They can be repaired in the field by a trained technician with the right tools. If they cannot then it’s pretty much a write-off and time for a new board.
The other option is to replace them, but that would mean shipping them back to us or on-site service and wouldn’t necessarily be cheap unless we were doing it for warranty work.
If you are looking at getting an older PC system serviced our first step would be to see if it could be done remotely since we have seen some instances where boards sent out were unrepairable due to being too old/damaged. Replacing these will likely result in lower costs than having us attempt repairs.
This requires specialized equipment most technicians won’t have.
What you would need to do is open the system and remove the board from the inside. You would then inspect it for damage, clean as necessary (ie de-dust), replace any components that are damaged and reassemble. Doing this in a static controlled area is important due to all of the sensitive components on motherboards.
Apply a lint-free cloth dampened with Windex® or water. DO NOT USE solvents like rubbing alcohol, bleach or other high alkaline products at any time during cleaning, as they may damage certain plastics and seals
The following items should be inspected for signs of physical damage:
CPU—Check for missing or broken “fingers” on the CPU socket
Memory—Check for broken or missing “pins” on DIMM connectors and/or bent metal clips
Ribbon cables—Check that ribbon cables have not been crimped by a lack of adequate pressure when the motherboard was inserted into its slot. Also, check to see if any pins are missing from the connector end of the ribbon cable.
#3) Replace Damaged Components: If physical damage is found on components you should replace them with new ones. (If you don’t have spares in your parts bin.)
It’s also possible that some damages might not be visible to a trained eye without replacing certain components(ie heat-sinks, fans, capacitors). If you don’t replace these items a repair may not be possible.
Reassemble the system in reverse order of disassembly, making sure parts are properly seated and secured before tightening any screws or bolts. Be careful when installing the CPU; note that some systems have pins on the motherboard that align with holes in either the CPU socket or heat sink which should be installed first. Failure to properly install this part can cause damage to both the motherboard and/or CPU chip if force is applied while attempting to seat it into place. (DO NOT FORCE ANYTHING TO SEAT AND DO NOT APPLY HEAT, USE A THIN FLAT-HEAD SCREWDRIVER IF NEEDED.) Before connecting the power supply, double-check all wires and cables being plugged in to ensure none got loose during reassembly.
The above is just a quick guideline on the process involved with fixing a damaged motherboard. You should do your own research as there are so many different system configurations out there it would be impossible for us to cover them all here.
Disassembling the computer:
Once inside take pictures as you
If you buy one of our pre-built PC’s or barebones systems we will usually provide instructions on taking apart those However you’ll need to find another guide if you’re looking at disassembling a case from one of the major manufacturers.
If you’re looking at disassembling an older model pre-made system or a custom-built system it might be possible to find a guide for your computer on the manufacturer’s website, but they don’t always provide that information or may have links to an out of date guide. You can also often find disassembly guides in Google searches for specific models of systems so look around online before taking anything apart and you may save yourself some headaches later down the road.
(DO NOT REMOVE THE COOLING FAN FROM ANY SYSTEM WHILE IT IS POWERED ON AS THIS MAY CAUSE PROPERTY DAMAGE OR SERIOUS PERSONAL INJURY.)